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Jobs at Vacare Group

Interactions-Senior Speech and Natural Language Engineer

Location: New York, NY

Type: Full Time

Min. Experience: Mid Level

Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations.

 

At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We pride ourselves on our forward-thinking and innovation, and our ability to balance a start-up environment with a healthy work-life balance.

 

Working at Interactions is an opportunity to be part of the team that’s changing the way customer care is delivered.

 

To support our continued growth, Interactions is hiring a highly talented engineers to join our growing team in building the next generation of Conversational AI. These positions will contribute to improving our Curo™ Speech and Language Engine, through training and tuning models, analyzing performance, and developing new functionality in Python and other languages. The work spans the range of Curo’s technologies, including Natural Language Understanding, Speech Recognition, Voice Biometrics, Dialogue Management, and Human Assisted Understanding. The applications may include transcribing conversations, automated chat responses, and voiceprint identity authentication for customer care.

 

Candidates must have both a strong background in data-driven speech and language technology (or a closely-related field, such as machine learning on large data sets), and a proficiency in software development. We are looking for proactive, self-directed problem solvers, who thrive on challenges that may exceed their knowledge but not their ingenuity, and who enhance their own and their team’s productivity through collaboration.

 

You will work in a highly collaborative environment with world-class experts, and will contribute at every phase of our innovation pipeline - experiment, prototype, trial, tuning and production. You will have access to very large real-world data sets, and your work will have a direct impact on the success of Interactions’ business; the Interactions Virtual Assistant platform serves millions of customers, of some of the largest enterprises in the US and around the globe.

 

 

Job Responsibilities

Responsible for measuring technology performance, building and tuning models, adding features and functionality, and responding to customer issues.

 

The selected candidate will collaborate with a team of engineers to prototype, evaluate, productize, and improve various offerings, in areas such as Automation of Interactive Spoken Dialogue, SMS/Chat Understanding, transcription of human-to-human conversations, and authentication of identity by voiceprint. Roles and responsibilities include:

 

Achieve and maintain deep and broad knowledge of the Interactions Curo engine.
Apply domain knowledge (speech, language, etc.) and software skills to devising, prototyping and evaluating enhancements to the Curo engine and to products and services that use it.
Develop and deliver code, models, documentation, and testing within the Curo productization process.
Assist in the collection and preparation of data for training and evaluating technologies.
Deliver presentations on his/her technical work, or relevant work done outside the company, to the Interactions Curo staff.

Qualifications

 

Required

Experience:
PhD in Natural Language Processing, Machine Learning, Speech Processing, Computer Science, or a data-intensive experimental science.

- or -

BSE or MSE in NLP, ML, CS, or equivalent, plus 5+ years experience with modeling and data analysis, preferably in the areas of speech or language processing

Demonstrable software skills in python and/or C/C++
Strong familiarity with Linux environment.
Understanding of statistical modeling, the role of data in modeling, and some course work or direct experience with machine learning and/or signal processing techniques.
Good written and verbal communications skills.
The successful candidate must combine proactive, independent problem solving with excellent collaboration skills.
The successful candidate must be comfortable working on complex projects with evolving objectives.

 

About Interactions:

Interactions is a leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, Texas, New Jersey and New York. For more information, visit  www.interactions.com.

Interested candidates email resume to nancy@vacaregroup.com  

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

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