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Jobs at Vacare Group

Interactions-Senior Network Engineer

Location: Franklin, MA

Type: Full Time

Min. Experience: Mid Level

Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations.


At Interactions, we have created an environment that is based on innovation, quick-thinking and abundant growth opportunities. Our employees are smart, hard-working and invested in the success of the company. We pride ourselves on our forward-thinking and innovation, and our ability to balance a start-up environment with a healthy work-life balance.


Working at Interactions is an opportunity to be part of the team that’s changing the way customer care is delivered.


To support our continued growth, Interactions is hiring a Senior Network Engineer who is responsible for designing, planning, deploying, supporting, and administering network systems, infrastructures, and devices for the Interactions offices. The Senior Network Engineer will implement the appropriate tools to manage the multi-site, 24x7 network infrastructure and solutions.



Job Responsibilities

Participate in network infrastructure design and build activities.

Own all aspects of the office networks.
Travel to various offices as needed.
Support and implement network routing configurations including BGP, EIGRP, OSPF and other industry standard routing protocols.
Provide escalation support, administration, and advanced troubleshooting.
Provide support for the following activities:

process creation, document creation, and process management
defining new standards and product selection
maintenance and upgrades, as needed
auditing, compliance and reporting
asset management of networking devices
third party vendor and OEM coordination
setting standards for integration with internal stake holders and customers.
vulnerability scanning
Assist in the support of networking infrastructure on an as needed basis - must be able to work outside of regular work hours for general network maintenance, upgrades or outages.
Assist with corporate IT troubleshooting as needed.
Participates in on-call rotation.













Bachelor’s Degree in Computer Science, Information technology, or equivalent technical education.
Minimum of 7 years’ experience in design, development, configuration, and implementation of enterprise networks with diverse solutions from multiple vendors.
Five or more years focused in network design
Demonstrated knowledge of network technologies through achievement of Cisco CCDE, CCIE and other professional certifications.
Demonstrated expertise with Cisco routers, ASA firewalls, and Nexus switches
Demonstrated expertise with Juniper MX routers and SRX firewalls
Demonstrated expertise with routing Protocols: OSPF, BGP, and EIGRP.
Demonstrated expertise with monitoring tools such as Nagios, Cacti, and Wireshark.
Demonstrated expertise with WAN environments, WAN architectures, MPLS, VPLS, and MLA VPNs
Demonstrated expertise with Quality of Service (QOS): Traffic engineering/ Models / Best Practices
Ability to work within design teams and mentor colleagues.



Cisco and/or Juniper certifications
Familiarity with SIP SBCs such as ACME Packet.
Experience with IPv6 implementations.


About Interactions:

Interactions is a leading provider of speech and natural language technology that enables businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices in Indiana, Texas, New Jersey and New York. For more information, visit  www.interactions.com.

Interested candidates email resume to: nancy@vacaregroup.com.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

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