Go to our website »

Jobs at Vacare Group

Firestone Financial - Commercial Loan Resolution Specialist

Location: Needham, MA

Type: Full Time

Min. Experience: Entry Level



Manage portfolio of performing and sub-performing commercial loans in order to minimize delinquency.  Develop and maintain professional relationships with customers in order to gain understanding of their businesses and maximize Firestone’s ability to collect loan payments.       Monitor portfolio for potential risk and forecast future problems to management.  Work in team environment to develop and implement resolution strategies on problem loans.  


Key Responsibilities:

Manage delinquency of assigned portfolio of commercial loans across all of Firestone’s product lines by developing and maintaining professional relationships with customers.     

Daily calls to resolve delinquent accounts.   Work closely with customers to understand their business, work through or around obstacles to timely payment, and secure and/or enhance consistent, sufficient, appropriate payments going forward.  

Implement resolution strategies developed in conjunction with management to resolve troubled loans.  Leverage relationships to gain cooperation and buy-in from customers on resolution strategies, including loan modifications, equipment repossessions, sales of business, and sales of equipment.   Produce regular, written action plans for all troubled loans.

Converse with customers to gain an honest accounting of their business in order to accurately gauge the customer’s viability and project risk to management.  Request and review financial statements and tax returns to further identify negative or positive trends which could impact Firestone’s risk assessment.

Keep and maintain detailed, clear, and coherent records of all correspondence with customers in Firestone’s computer record systems.

Monitor, forecast, and recommend accounts for risk downgrade, including non-accruals and charge-offs.

Review and understand commercial loan documents, including Promissory Notes, Guaranties, Security Agreements, and UCC Financing Statements.  Ability to review and understand credit underwriting documents.

Performs other duties as assigned.  

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.


Bachelor’s Degree in Finance, Economics, Accounting, or Business, or Associate’s Degree plus equivalent relevant experience.


2-5 years of commercial loan credit, collection, or relationship management experience. Experience in equipment financing environment preferred.

Skills & Knowledge:

Excellent interpersonal and   communication skills.  

Demonstrated history of building strong professional relationships with clients or customers.

Excellent problem solving and negotiation skills.

High attention to detail in record keeping and work product.

Strong conversational awareness and comfort asking hard questions.

Proficient computer knowledge

Organizational skills


Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*